Delivery & Returns

🔁 Returns, Claims and Warranty

At Cat Art Design, every product is carefully prepared and packaged in our workshops. We attach great importance to the quality of our items and to customer satisfaction. The conditions below specify the terms for return, repair or adjustment in case of a detected defect.

1. Custom and Personalized Products

All our items are made to order and often personalized according to the customer's choices (color, model, embroidery, finishes…). In accordance with article L221-28 of the Consumer Code, the right of withdrawal does not apply to products manufactured according to personalized specifications.

Therefore, no refund or exchange can be made for personal convenience or change of mind. However, in the event of a proven defect or an error on our part, a repair, an adjustment or a partial replacement will be offered after validation of the claim.

2. Defective or Non-Conforming Products

If you notice a defect or non-conformity, please contact us within 7 calendar days after receiving your order, at the following address: 📧 contact@catartdesignbyasgardia.com

Please attach to your message:

• Your order number
• A description of the problem
• Clear photos of the product and the detected defect

After reviewing your file, we will get back to you within 48 business hours to propose an appropriate solution. No product should be returned without prior agreement.

3. Support Procedures

When the defect is confirmed by us, the following solutions may be proposed depending on the nature of the problem:

• 🔧 Repair of the product in our workshops (priority)
• 🧵 Adjustment or partial correction
• 📦 Replacement of the part or product if repair is not possible

No refund will be issued, except in exceptional cases decided by Cat Art Design after a complete review of the file. Our commitments are based on the quality and durability of our creations, and we always prioritize a repair solution or a tailored adjustment.

4. Products Damaged Upon Delivery

If your package arrives damaged, open it in the presence of the carrier and report any anomaly on the delivery slip. In case of visible damage, take photos of the package and the product, then contact us within 48 hours with these elements to open a case.

5. Return Conditions After Agreement

If a return is authorized (as part of a repair or adjustment), we will send you a return label or shipping instructions. Products must be returned in their original condition, clean, unused and carefully packaged.

Return Address:
1 rue des Tilleuls - Le Clos Joli - 38550 LE PEAGE DE ROUSSILLON
(Only after return authorization)

6. Processing Times

Once the product is received, the processing time is 10 to 14 business days depending on the nature of the work to be carried out (repair, replacement, adjustment). You will be informed at each stage of the progress.

7. Legal Warranty

All our products benefit from the legal warranty of conformity (articles L217-4 to L217-14 of the Consumer Code) and the warranty against hidden defects (articles 1641 et seq. of the Civil Code). These warranties exclusively cover manufacturing defects, excluding normal wear and tear or misuse.

8. Exclusions

• Personalized products without defect
• Products used, washed or damaged after receipt
• Customer errors in size or choice after order validation

9. Customer Service

For any questions or claims, contact us at: 📧contact@catartdesignbyasgardia.com

 📦 Monday to Friday – response guaranteed within 48 business hours.

Note: as all products are made to order, please carefully check your choices before validating. Our team remains at your disposal for any help or advice before purchase.